خطاهای سرور (سری 5) HP 1100, 1600, 1700 Series Error Messages

1. Check the fans to be sure they are installed and working.
2. Be sure the fan cage assembly is properly connected and each fan is properly seated.
3. If the problem persists, replace the failed cooling fans.
4. If a known working replacement fan is not spinning, replace the fan cage assembly.

1. Check the fans to be sure they are working.
2. Be sure each fan cable is properly connected and each fan is properly seated.
3. If the problem persists, replace the failed cooling fans.

1. Check the fans to be sure they are working.
2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
3. If the problem persists, replace the failed cooling fans.

1. Check the fans to be sure they are working.
2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
3. f the problem persists, replace the failed cooling fans.

1. Check the fans to be sure they are working.
2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
3. If the problem persists, replace the failed cooling fans.

1. Check the fans to be sure they are working.
2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
3. If the problem persists, replace the failed cooling fans.

1. Check the fans to be sure they are installed and working.
2. Be sure the assembly is properly connected and each fan is properly seated.
3. If the problem persists, replace the failed cooling fans.
4. If a known working replacement fan is not spinning, replace the fan cage assembly.

• Upgrade to the latest firmware.

• If this error persists, replace the cache module or controller.

• Update the controller with the latest firmware version.

• If the problem still exists, replace the controller.

• Reboot the server.

• If the problem still exists, update the controller to the latest firmware version.

1. Update the controller to the latest firmware version.
2. If the problem persists, replace the controller.

• If release notes indicate that support for additional devices has been added, upgrade to the latest version of controller firmware.
• Remove some of the devices attached to the controller.

• If this drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward
• If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online.

• If configured as a non-RAID 0 array, replace the failing or failed drive. Refer to the server documentation.
• If configured as a RAID 0 array or non-RAID setup, back up the drive or drives, replace the drive, and restore the system.

• If the drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward.
• If the drive is part of a fault-tolerant configuration, do not replace the drive unless all other drives in the array are online.

• Upgrade the enclosure firmware and the controller firmware.

• If the condition persists, then replace the enclosure components.

Request a new system board and TPM board from an HP authorized service provider.When installing or replacing a TPM, observe the following guidelines:

• Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board.
• When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features.
• When returning a system board for service replacement, do not remove the TPM from the system board. When requested, HP Service provides a TPM with the spare system board.
• Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
• When using BitLocker?, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker? detects a possible compromise of system integrity.

Check storage box I/O module and cable to restore redundant paths to the drives, then do one of the following:

• If redundant cables/paths were not purposefully removed, press F1 to display this message on reboot until the problem is resolved. The drives should be accessible through the remaining path.
• If the redundant paths were purposefully removed, press F2 to disable this message on all subsequent reboot.

Do one of the following:

• If the drives will be removed at a later time, press F1 to continue ignoring the physical drives.
• To cancel the remove request and add these physical and logical drives back to the controller, press F2.

Replace each drive in the list or re-enable each drive in the list using one of the followingmethods:

• Use the Array Configuration Utility (all drive types).
• Perform hot-plug removal and reinstallation (hot-plug hard drives only).

1. Reseat array accelerator module.
2. If the problem persists, replace the array accelerator module.

• Press the F2 key to accept the data loss and re-enable the logical drives.
• Restore data from backup.
• Replace drive or array accelerator, as appropriate.

1. Power down the server.
2. Check the external ProLiant power switch. External drives must all be powered up before the main system is.
3. Be sure the cables are connected properly and securely.
4. Update the storage device to the latest firmware version.
5. If the problem persists, replace the cable, backplane, or Smart Array Controller.

1. Turn the server system and storage box power off.
2. Be sure the cables are connected properly and securely.

The SCSI bus is not properly terminated when internal and external drives are connectedconcurrently to the same SCSI bus.Perform the following:

1. Power down the server.
2. Make sure the correct SCSI cables are being used for both internal and external drives and are terminated properly.
   NOTE: On some models of ProLiant servers, the internal / integrated SCSI controller does not support both internal and external drives on the same SCSI bus. See the server documentation for the supported storage configuration and cabling information.
3. Be sure the cables to the specified port are connected properly and securely.
4. Reconfigure the drives to different SCSI ports.

1. Replace the integrated array enabler board.
2. Update the integrated Smart Array option to the latest firmware version.
3. Reboot the server after replacing each item:
   1. Drive backplane fan board
   2. Drive backplane
   3. System I/O board

• Check cooling fan operation by placing a hand over the fan.
• Be sure the internal plenum cooling fan in tower servers or storage systems is operational.
• If the fan is not operating, check for obstructions and check all internal connections.
• Replace unit side panel if removed.
• Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure.
• If the message indicates to check SCSI cables:

  1. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide.

  2. If the routing is correct, replace cables on the specified port until the POST error message is eliminated.

Be sure the system is always powered up and down correctly:

• When powering up the system, all external storage systems must be powered up before (or at the same time as) the server.
• When powering down the system, the server must be powered down before powering down any external storage systems.

1. Reseat the array accelerator module.
2. Reseat the controller in the PCI slot.
3. Update the controller to the latest firmware version.
4. If the problem persists, replace the controller.

1. Be sure all cables are connected properly and securely.
2. Be sure all drives are fully seated.
3. Replace defective cables, drive X, or both.

• Run ACU (Array Configuration Utility)
• Power down the system and check SCSI cable connections to be sure the drives are connected properly.
• Run ADU (Array Diagnostic Utility) if previous positions are unknown.
• Then, turn thesystem power off and move the drives to their original positions.
• To avoid data loss, update the controller firmware to the same or later version on the original controller.

The system attempts to boot from Disk 1. Perform one of the following actions:

• Replace the primary drive, if applicable, and re-mirror the data from the secondary drive.
• Repair the logical drive. Refer to the operating system documentation.

Perform one of the following actions:

• Press the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, or to the original drive if it is working again without errors.
• Press the F2 key to continue without recovery of data to the drive. The failed drive will not be rebuilt and the system will continue to operate in a failed state of Interim Data Recovery Mode
• Replace the failed drive and press the F1 key to rebuild the array. If the drive rebuild is not successful or is aborted because the system rebooted before the rebuild of the drive completed, another version of the 1786 POST error message will be displayed. Refer to the information in the next 1786 message on bootup.

1. Be sure all cables are connected properly and securely.
2. Test and replace defective cables.
3. Replace drive X. (depending on the fault-tolerance level, all data may be lost if another drive fails).

• If replacement drives are installed in the wrong bays, properly reinstall the drives as indicated and:

  Press the F1 key to restart the server with the drive array disabled.

  Press the F2 key to use the drives as configured and lose all the data on them.

• If a bad power cable connection exists:

  a. Repair the connection and press the F2 key

  b. If the problem persists, run ADU (Array Diagnostic Utility) to resolve.

• Be sure the cable is routed properly. See the server User Guide or Maintenance and Service Guide for cabling information.

1. Power down the system.
2. Be sure all cables are properly connected.
3. Be sure all drives are fully seated.
4. Power cycle any external SCSI enclosures while the system is off.
5. Power up the server to see if the problem still exists.
6. If configured for fault-tolerant operation and the RAID level can sustain failure of all indicated drives:
   1. Press the F2 key to fail the drives that are not responding
   2. Replace the failed drives.
7. Press the F1 key to start the system with all logical drives on the controller disabled.

1. Verify the integrity of the data stored on the drive. Power was not restored within enough time to save the data.
2. Perform orderly system shutdowns to avoid leaving data in the array accelerator.

1. Reseat the array accelerator daughter board if the connector is loose.
2. If the problem persists, replace the accelerator daughter board.

• Press the F1 key to continue with the logical drives disabled.
• Press the F2 key to accept data loss and re-enable logical drives. After pressing the F2 key, check integrity of the file system and restore lost data from backup.