خطاهای سرور (سری 5) HP 1100, 1600, 1700 Series Error Messages

HP Error

معرفی خطاها در سرور های HP  (سری پنجم)

خطاهای سری 11xx, 16xx, 17xx

 Series Error Message 1100, 1600, 1700

در سری پنجم مقالات مرور پیام ها و خطاهای (Error Post) سرور های HP به مرور خطاهایی با سری اعداد 1100,1600,1700 میپردازیم که بصورت خودکار توسط Self test دستگاه نمایش داده میشوند. برخی از پیامها فقط جنبه اطلاعاتی داشته و هیچ خطایی را نشان نمیدهد. تمام پیغام ها و بوق قبل از بارگیری سیستم عامل دستگاه رخ میدهد. از این رو یک سرور فقط کدهایی را تولید و نمایش می دهد که متناسب با پیکربندی BIOS و سخت افزار های نصب شده روی همان دستگاه میباشد.

برای نمایش خطاهای سرور باید صفحه نمایش کار کند. در صورت عدم نمایش تصویر به کد بوق های اعلامی از سوی سرور جهت عیب یابی گوش دهید. همچنین میتوان پیغام ها را نیز از داخل ILO دستگاه مشاهده نمود.

توجه: سرور های سری HP Proliant BL p-Class بلندگو بیپ ندارند بنابراین خروجی صدای بوق ندارند.

هشدار: برای جلوگیری از بروز مشکلات احتمالی سخت افزار یا سیستم عامل ، همیشه  خطاهای سرور (Error) و اطلاعات هشدار را در مستندات سرور HP قبل از حذف، جایگزینی یا اصلاح بخوانید و علت را بررسی کنید. زیرا پس از حذف مستندات راهی برای دسترسی به خطاهای پاک شده وجود ندارد.

پیغام ها به صورت مرتب در زیر اورده شده جهت یافتن سریع تر کد خطا از ویژگی جستجو در مرورگر خود استفاده نمایید.

در صورتی که سرور HP شما به خطایی برخورده که باعث ایجاد نگرانی و یا عدم کارکرد صحیح شما شده میتوانید با کارشناسان فنی ما تماس گرفته و مشکل خود را در کوتاه ترین زمان ممکن از طریق تلفنی و یا حضوری پیگیری و برطرف نمایید.

1600 Series Error Messages

1609 Error Message
Error Message:
1609 – The server may have a failed system battery.
Some configuration settings may have been lost and restored to defaults.
Audible Beeps:
None
Possible Cause:
Real-time clock system battery has lost power.
Action:
Replace the system RTC battery (or add external battery)
NOTE: The system will lose its configuration everytime AC power is removed (when the system is unplugged from AC power source) and this message displays again if a battery failure has occurred. However, the system will function and retain configuration settings if the system is connected to the AC power source.
Refer to server documentation for moreinformation. If you have just replaced the system battery, disregard this message.
1610 Error Message #1
Error Message:
1610-Temperature Violation Detected – Waiting 5 Minutes for System to Cool
Audible Beeps:
None
Possible Cause:
The ambient system temperature exceeded acceptable levels
Action:
Lower the room temperature.
1610 Error Message #2
Error Message:
1610-Temperature Violation Detected – Waiting 5 Minutes for System to Cool
…Press Esc key to resume booting without waiting for the system to cool.
WARNING: Pressing Esc is NOT recommended as the system may shutdown unexpectedly.
Audible Beeps:
None
Possible Cause:
The ambient system temperature exceeded acceptable levels.
Action:
Lower the room temperature.
1611 Error Message #1
Error Message:
1611-CPU Zone Fan Assembly Failure Detected. Either…
…the Assembly is not installed or multiple fans have failed in the CPU zone.
Audible Beeps:
None
Possible Cause:
Required cooling fans are missing or not spinning.
Action:
  1. Check the fans to be sure they are installed and working.
  2. Be sure the fan cage assembly is properly connected and each fan is properly seated.
  3. If the problem persists, replace the failed cooling fans.
  4. If a known working replacement fan is not spinning, replace the fan cage assembly.
1611 Error Message #2
Error Message:
1611-CPU Zone Fan Assembly Failure Detected.
Single fan failure. Assembly will provide adequate cooling.
Audible Beeps:
None
Possible Cause:
Required cooling fan is not spinning.
Action:
Replace the failed fan to provide redundancy, if applicable.
1611 Error Message #3
Error Message:
1611-Fan Failure Detected
Audible Beeps:
2 short
Possible Cause:
Required fan is not installed or spinning.
Action:
  1. Check the fans to be sure they are working.
  2. Be sure each fan cable is properly connected and each fan is properly seated.
  3. If the problem persists, replace the failed cooling fans.
1611 Error Message #4
Error Message:
1611-Fan x Failure Detected (Fan Zone CPU)
Audible Beeps:
2 short
Possible Cause:
Required fan is not installed or spinning.
Action:
  1. Check the fans to be sure they are working.
  2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
  3. If the problem persists, replace the failed cooling fans.
1611 Error Message #5
Error Message:
1611-Fan x Failure Detected (Fan Zone I/O)
Audible Beeps:
2 short
Possible Cause:
Required fan is not installed or spinning.
Action:
  1. Check the fans to be sure they are working.
  2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
  3. f the problem persists, replace the failed cooling fans.
1611 Error Message #6
Error Message:
1611-Fan x Not Present (Fan Zone CPU)
Audible Beeps:
2 short
Possible Cause:
Required fan is not installed or spinning.
Action:
  1. Check the fans to be sure they are working.
  2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
  3. If the problem persists, replace the failed cooling fans.
1611 Error Message #7
Error Message:
1611-Fan x Not Present (Fan Zone I/O)
Audible Beeps:
2 short
Possible Cause:
Required fan is not installed or spinning.
Action:
  1. Check the fans to be sure they are working.
  2. Be sure each fan cable is properly connected, if applicable, and each fan is properly seated.
  3. If the problem persists, replace the failed cooling fans.
1611 Error Message #8
Error Message:
1611- Power Supply Zone Fan Assembly Failure Detected. Either…
…the Assembly is not installed or multiple fans have failed.
Audible Beeps:
None
Possible Cause:
Required fans are missing or not spinning.
Action:
  1. Check the fans to be sure they are installed and working.
  2. Be sure the assembly is properly connected and each fan is properly seated.
  3. If the problem persists, replace the failed cooling fans.
  4. If a known working replacement fan is not spinning, replace the fan cage assembly.
1611 Error Message #9
Error Message:
1611-Power Supply Zone Fan Assembly Failure Detected.
Single fan failure. Assembly will provide adequate cooling.
Audible Beeps:
None
Possible Cause:
Required fan is not spinning.
Action:
Replace the failed fan to provide redundancy, if applicable.
1611 Error Message #10
Error Message:
1611-Primary Fan Failure (Fan Zone System)
Audible Beeps:
None
Possible Cause:
A required fan is not spinning.
Action:
Replace the failed cooling fan.
1611 Error Message #11
Error Message:
1611-Redundant Fan Failure (Fan Zone System)
Audible Beeps:
None
Possible Cause:
A redundant fan is not spinning.
Action:
Replace the failed cooling fan.
1612 Error Message
Error Message:
1612-Primary Power Supply Failure
Audible Beeps:
2 short
Possible Cause:
Primary power supply has failed.
Action:
Replace the power supply.
1615 Error Message #1
Error Message:
1615-Power Supply Configuration Error
Audible Beeps:
None
Possible Cause:
The server configuration requires an additional power supply. A moving bar is displayed, indicating that the system is waiting for another power supply to be installed.
Action:
Install the required additional power supply.
1615 Error Message #2
Error Message:
1615-Power Supply Configuration Error- A working power supply must be installed in Bay 1 for proper cooling.
System Halted!
Audible Beeps:
None
Possible Cause:
The server configuration requires an additional power supply. A moving bar is displayed, indicating that the system is waiting for another power supply to be installed.
Action:
Install the required additional power supply.
1615 Error Message #3
Error Message:
1615-Power Supply Failure, Power Supply Unplugged, or Power Supply FanFailure in Bay X
Audible Beeps:
None
Possible Cause:
The power supply has failed, or it is installed but not connected to the system board or AC power source.
Action:
Reseat the power supply firmly and check the power cable or replace power supply.
1616 Error Message
Error Message:
1616-Power Supply Configuration Failure-A working power supply must be installed in Bay 1 for proper cooling.
System Halted!
Audible Beeps:
None
Possible Cause:
Power supply is improperly configured.
Action:
Run the server setup utility and correct the BIOS configuration.

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1700 Series Error Messages

1700 Error Message #1
Error Message:
1700-Slot X Drive Array – Please replace Cache Module Battery Pack…
…Caching will be enabled once the Battery Pack has been replaced and charged.
Audible Beeps:
None
Possible Cause:
The battery needs to be replaced and charged.
Action:
Replace and charge the battery pack.
1700 Error Message #2
Error Message:
1700-Slot X Drive Array – Please replace Array Accelerator Battery Pack…
…The Array Accelerator Cache will be enabled once the battery has been replaced and charged.
Audible Beeps:
None
Possible Cause:
The battery needs to be replaced and charged.
Action:
Replace and charge the Array Accelerator battery.
1701 Error Message #1
Error Message:
1701-Slot X Drive Array – Please install Cache Module Battery Pack…
…Caching will be enabled once the Battery Pack is installed and charged.
Audible Beeps:
None
Possible Cause:
The battery needs to be installed and charged.
Action:
Install and charge the battery pack.
1701 Error Message #2
Error Message:
1701-Slot X Drive Array – Please install Array Accelerator Battery…
…Caching will be enabled once the Battery Pack is installed and charged.
Audible Beeps:
None
Possible Cause:
The battery needs to be installed and charged.
Action:
Install and charge the Array Accelerator battery.
1703 Error Message #1
Error Message:
1703 – Slot X Drive Array controller – Memory Self-Test Error – Access to all storagehas been disabled…
…Upgrade to the latest firmware. If the problem persists, replace the Cache Module or Controller.
Audible Beeps:
None
Possible Cause:
The cache module or controller has failed or is experiencing a fault.
Action:
  • Upgrade to the latest firmware.

  • If this error persists, replace the cache module or controller.

1703 Error Message #2
Error Message:
1703 – Slot X Drive Array controller – Memory Self-Test Error – Access to all storagehas been disabled…
…Access to all storage has been disabled. Replace the Array Accelerator daughtercard if this error persists afterrestarting system.
Audible Beeps:
None
Possible Cause:
The cache module has failed or is experiencing a fault.
Action:
Replace the cache module.
1704 Error Message
Error Message:
1704-Unsupported Virtual Mode Disk Operation – System Halted…
Audible Beeps:
None
Possible Cause:
The operating system currently running does not support virtual DMA service.
Action:
Load or update the device driver appropriate for the operating system.
1705 Error Message #1
Error Message:
1705-Slot X Drive Array – Please replace Cache Module Super-Cap…
…Caching will be enabled once the Super-Cap has been replaced and charged.
Audible Beeps:
None
Possible Cause:
The Super-Cap failed to charge.
Action:
Replace the Cache Module Super-Cap.
1705 Error Message #2
Error Message:
1705-Slot X Drive Array – Please replace Array Accelerator Super-Cap…
…The Array Accelerator Cache will be enabled once Super-Cap has been replaced and charged.
Audible Beeps:
None
Possible Cause:
The Super-Cap failed to charge.
Action:
Replace the Array Accelerator Super-Cap.
1706 Error Message #1
Error Message:
1706-The Extended BIOS Data Area in Server Memory has been Overwritten…
…Smart Array Interrupt 13h BIOS Cannot Continue – System Halted.
Audible Beeps:
None
Possible Cause:
An application has overwritten memory reserved by the Smart Array controller.
Action:
If this occurs when a particular application is loaded, check for an updated version of thatapplication.
1706 Error Message #2
Error Message:
1706-Smart Array Controller Extended BIOS Data Area Memory Corrupted…
…Int 13h BIOS Cannot Continue – System Halted.
Audible Beeps:
None
Possible Cause:
An application has overwritten memory reserved by the Smart Array controller.
Action:
If this occurs when a particular application is loaded, check for an updated version of thatapplication.
1707 Error Message
Error Message:
1707-Slot X Drive Array Controller – Bootstrap NVRAM checksum failed…
…The second line of the message includes one of the following lines of text:
  • (unrecoverable error) or
  • (no suitable backup found)
Audible Beeps:
None
Possible Cause:
The Bootstrap NVRAM on the specified Smart Array controller is corrupt or invalid.
Action:
  • Update the controller with the latest firmware version.

  • If the problem still exists, replace the controller.

1708 Error Message
Error Message:
1708-Slot X Drive Array Controller – Bootstrap NVRAM restored from backup. Systemrestart required…
Audible Beeps:
None
Possible Cause:
The specified Smart Array controller Bootstrap NVRAM was restored in one of the followingways:
  • It was detected as corrupt, and the backup copy was restored.

  • It was automatically updated because a newer version was available.

Action:
  • Reboot the server.

  • If the problem still exists, update the controller to the latest firmware version.

1709 Error Message
Error Message:
1709-Slot X Drive Array – One or more attached drives could not be authenticated asa genuine HP drive…
…Smart Array will not control the LEDs to these drives. Please run ACU or ADU to learn which drives could not bevalidated as genuine.
Audible Beeps:
None
Possible Cause:
One or more physical drives were attached to a non-array controller.
Action:
To determine which drives cannot be validated as genuine, run ACU or ADU.
1710 Error Message
Error Message:
1710-Slot X Drive Array – Non-Array Controller Drives Detected Warning: possibledata loss may occur…
…Physical drive(s) detected which had been previously attached to a non-array controller. Any non-array data onthese drives will be lost unless they are removed. To save data, turn off system power immediately and remove thedrives.
Audible Beeps:
None
Possible Cause:
One or more physical drives were attached to a non-array controller.
Action:
Power down the system, and then remove the drives.
1711 Error Message #1
Error Message:
1711-Slot Z Drive Array – RAID ADG Logical Drive(s) Configured but Array Accelerator Size <= 32MB …
…The Array Accelerator Cache will be enabled once the battery is installed and charged.
Audible Beeps:
None
Possible Cause:
Array controller used in system has <=32MB or no array accelerator memory module installed.
Action:
This configuration is not recommended. Migrate logical drives to RAID 5 or upgrade to a larger array accelerator module.
1711 Error Message #2
Error Message:
1711-Slot z Drive Array – Stripe size too large for RAID 5/6 logical drive(s)….This configuration is not recommended due to transfer buffer usage.
Audible Beeps:
None
Possible Cause:
Raid configuration incorrect for size of Raid 5/6 logical drives created.
Action:
This configuration is not recommended because of controller memory requirements. Perform RAID migration to lower stripe size using the Array Configuration Utility
1712 Error Message
Error Message:
1712 – Slot X Drive Array – RAID 5 logical drive(s) configured with XX Drives, but Array Accelerator Size <= 32MB …
…This configuration is not recommended. Consider migrating logical drive(s) to RAID 0 or 1, reducing the numberof drives in the array, or upgrading the Array Accelerator module.
Audible Beeps:
None
Possible Cause:
Array drive configuration is to large for the Array Cache Accelerator module that is being used on the Array controller.
Action:
Migrate logical drives to RAID 0 or 1, reduce the number of drives in the array, or upgrade to alarger-size array accelerator module.
1713 Error Message
Error Message:
1713-Slot Z Drive Array Controller – Redundant ROM Reprogramming Failure…
…Replace the controller if this error persists after restarting system.
Audible Beeps:
None
Possible Cause:
Flash ROM is failing. The controller detected a checksum failure, but is unable to reprogram the backup ROM.
Action:
  1. Update the controller to the latest firmware version.
  2. If the problem persists, replace the controller.
1714 Error Message
Error Message:
1714-Slot Z Drive Array Controller – Redundant ROM Checksum Error…
…Backup ROM has automatically been activated. Check firmware version.
Audible Beeps:
None
Possible Cause:
The controller flash operation was interrupted by a power cycle, or flash ROM is failing. The controller detected a ROM checksum error and automatically switched to the backup ROM image.
Action:
If this backup ROM image is a lower version than the originally running image, update thecontroller to the latest firmware version.
1715 Error Message
Error Message:
1715-Slot X Drive Array Controller – Memory Error(s) Occurred…
…Warning: Corrected Memory Error(s) were detected during controller memory self-test…
Audible Beeps:
None
Possible Cause:
The array controller memory is beginning to fail.
Action:
If this error persists, replace the controller.
1716 Error Message
Error Message:
1716-Slot z Drive Array Controller – Unrecoverable Media Errors Detected on Drives
…Errors will be fixed automatically when these sectors are overwritten. Backup and restore recommended.
Audible Beeps:
None
Possible Cause:
A media error was detected on a drive and could not be corrected because of degraded fault tolerance or a media error at the same location on another drive in the same array. An unrecoverable read error will be returned to the operating system when this block address is read.
Action:
Backup and restore the data on the drive. Sequential write operations to the affected blocks should resolve the media errors.
1717 Error Message
Error Message:
1717-Slot z Drive Array Controller – Disk Drive(s) Reporting OVERHEATEDCondition
Audible Beeps:
None
Possible Cause:
The array drives listed in this message are currently in an overheated state.
Action:
Action: Check the fans and be sure the air flows over the drive. Install the access panel, if removed.
1718 Error Message
Error Message:
1718-Slot z Drive Array Controller – Device discovery found more devices attached to this controller than firmware currently supports…
…Some devices are ignored.
Audible Beeps:
None
Possible Cause:
The firmware does not support the number of devices currently attached to the controller.
Action:
  • If release notes indicate that support for additional devices has been added, upgrade to the latest version of controller firmware.
  • Remove some of the devices attached to the controller.
1719 Error Message
Error Message:
1719-Slot z Drive Array – A controller failure event occurred prior to this power-up (previous lock-up code = 0x####)
Audible Beeps:
None
Possible Cause:
A controller failure event occurred before the server powered up.
Action:
Install the latest version of controller firmware. If the condition persists, then replace the controller.
1720 Error Message #1
Error Message:
1720-Slot X Drive Array – S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z.
Audible Beeps:
None
Possible Cause:
A hard drive SMART predictive failure condition is detected. The drive may fail at some time in the future.
Action:
  • If this drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward
  • If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online.
1720 Error Message #2
Error Message:
1720-S.M.A.R.T. Hard Drive Detects Imminent Failure
Audible Beeps:
None
Possible Cause:
A hard drive SMART predictive failure condition is detected. The drive may fail at some time in the future.
Action:
  • If configured as a non-RAID 0 array, replace the failing or failed drive. Refer to the server documentation.
  • If configured as a RAID 0 array or non-RAID setup, back up the drive or drives, replace the drive, and restore the system.
1721 Error Message
Error Message:
1721-Slot X Drive Array – Drive Parameter Tracking Predicts Imminent Failure…
…The following devices should be replaced when conditions permit. Do not replace drive unless all other drives in the array are on-line! Back up data before replacing drive(s) if using RAID 0.
Audible Beeps:
None
Possible Cause:
Drive parameter tracking reports a predictive-failure condition on the indicated drive. The drive may fail at some time in the future.
Action:
  • If the drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward.
  • If the drive is part of a fault-tolerant configuration, do not replace the drive unless all other drives in the array are online.
1724 Error Message
Error Message:
1724-Slot X Drive Array – Physical Drive Position Change(s) Detected – …
…Logical drive configuration has automatically been updated.
Audible Beeps:
None
Possible Cause:
The logical drive configuration has been updated automatically following physical drive position changes.
Action:
No action is required.
1725 Error Message
Error Message:
1725-Slot X Drive Array-Optional SIMM Failure Detected
Audible Beeps:
None
Possible Cause:
SIMM has been automatically disabled due to memory errors or unsupported SIMM type installed.
Action:
Replace the SIMM memory module on the indicated controller.
1726 Error Message
Error Message:
1726-Slot X Drive Array – Array Accelerator Memory Size Change Detected. – …
….Array Accelerator configuration has automatically been updated.
Audible Beeps:
None
Possible Cause:
The array accelerator configuration has been updated automatically due to replacement of the array accelerator (or controller) with one having different cache memory size.
Action:
Run the ACU (Array Configuration Utility) to change the default cache read/writeallocation ratio.
1727 Error Message
Error Message:
1727-Slot X Drive Array – New Logical Drive(s) Attachment Detected…
…If more than 32 logical drives, this message will be followed by: ?Auto-configuration failed: Too many logical drives.?
Audible Beeps:
None
Possible Cause:
The controller has detected an additional array of drives that was connected when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration.
Action:
No action is required.
1729 Error Message
Error Message:
1729-Slot 1 Drive Array – Performance Optimization Scan In Progress…
…RAID 4/5/ADG performance may be higher after completion.
Audible Beeps:
None
Possible Cause:
RAID 4/5/ADG parity drive(s) are being initialized. Performance of the controllerimproves after the parity data has been initialized by ARM (an automatic process that runs in thebackground on the controller).
Action:
No action is required.
1732 Error Message
Error Message:
1732-Slot z Drive Array – Array Accelerator Battery Pack Missing…
…Array Accelerator Posted-Write Cache is permanently disabled. Array Accelerator will be reenabled when additional battery packs are installed.
Audible Beeps:
None
Possible Cause:
Array controller cache battery packs are detached from the controller or have failed.
Action:
Check the battery pack to be sure the connection is secure. If the condition persists, then install a replacement battery pack.
1733 Error Message
Error Message:
1733-Slot z Drive Array – Storage Enclosure Firmware Upgrade ProblemDetected…
…Port x box y: Enclosure firmware upgrade needed – run Flash Components.Port x box y: Unable to read firmware version of one or more components
Audible Beeps:
None
Possible Cause:
An incorrect enclosure firmware version is installed or an enclosure firmware upgrade is needed.
Action:
  • Upgrade the enclosure firmware and the controller firmware.

  • If the condition persists, then replace the enclosure components.

For more information, see the HPE BladeSystem c-Class Enclosure Troubleshooting Guide on the HPESC website.
1735 Error Message
Error Message:
1735-Slot z Drive Array – Unsupported Redundant Cabling ConfigurationDetected…
…Multiple paths to the same enclosure/drives are not supported by this Smart Array firmware version. Access to all drives has been disabled until redundant SAS cable(s) are detached, or firmware is updated to a version that supports dual-domain.
Audible Beeps:
None
Possible Cause:
An unsupported redundant cabling configuration for the Smart Array firmware version is installed.
Action:
Disconnect the redundant SAS cables, and then update the Smart Array firmware to the correct version.
1736 Error Message
Error Message:
1736-HP Trusted Platform Module Error
Audible Beeps:
None
Possible Cause:
A Trusted Platform Module (TPM) is installed, but the System ROM is unable to communicate with the TPM.
Action:

Request a new system board and TPM board from an HP authorized service provider.When installing or replacing a TPM, observe the following guidelines:

  • Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board.
  • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features.
  • When returning a system board for service replacement, do not remove the TPM from the system board. When requested, HP Service provides a TPM with the spare system board.
  • Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.
  • When using BitLocker?, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker? detects a possible compromise of system integrity.
HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
1737 Error Message
Error Message:
1737-Slot z Drive Array – Redundant Cabling Configuration has excess Device Paths…
…Redundant I/O paths to some devices attached to the controller are exceeding per device limit by firmware. These excess paths are ignored.
Audible Beeps:
None
Possible Cause:
The redundant cabling configuration created more redundant I/O paths than the firmware allows.
Action:
Update the firmware to the correct version. Verify the redundant cabling configuration.
1738 Error Message
Error Message:
1738-Slot z Drive Array – Storage Enclosure Redundant Cabling Problem Detected…
Check storage box I/O module and cable to restore redundant paths to the following disk drive(s):
Select ?F1? to post this message on reboot if problem persists.
Select ?F2? to disable this message on reboot if problem persists with logical drive(s) corresponding to these disk drives.
Audible Beeps:
None
Possible Cause:
A problem exists with the storage enclosure redundant cabling. A single path was found to drives that were previously connected redundantly.
Action:

Check storage box I/O module and cable to restore redundant paths to the drives, then do one of the following:

  • If redundant cables/paths were not purposefully removed, press F1 to display this message on reboot until the problem is resolved. The drives should be accessible through the remaining path.
  • If the redundant paths were purposefully removed, press F2 to disable this message on all subsequent reboot.
1739 Error Message
Error Message:
1739-Slot z Drive Array – Redundant Cabling Configuration is not asrecommended…
…Refer to product user guide.
Audible Beeps:
None
Possible Cause:
Incorrect redundant cabling configuration.
Action:
For information on how to cable the device in a supported manner for dual-domain redundant path support, see the product user guide.
1742 Error Message
Error Message:
1742-Slot z Drive Array – Previously Ejected Drive(s) Detected…
Select ?F1? to continue ignoring these physical drives.
Select ?F2? to add these physical & logical drive(s) to this controller.
Audible Beeps:
None
Possible Cause:
The system detects that the drives are still present during POST and that the userpreviously requested them to be removed from the controllers configuration information.
Action:

Do one of the following:

  • If the drives will be removed at a later time, press F1 to continue ignoring the physical drives.
  • To cancel the remove request and add these physical and logical drives back to the controller, press F2.
1743 Error Message
Error Message:
1743-Slot z Drive Array – Logical Drive Erase Operation in Progress…
…Drives being erased are temporarily offline.
Audible Beeps:
None
Possible Cause:
The drives being erased are offline.

Do one of the following:

  • Wait for the erase process to complete before using the logical drive.
  • Abort the erase process using ACU (Array Configuration Utility).
Action:
1744 Error Message
Error Message:
1744-Slot z Drive Array – Drive Erase Operation Running or Queued…
…The following disk drive(s) will be blank upon completion: (followed by a list of drives)
Audible Beeps:
None
Possible Cause:
A drive erase operation was previously initiated by the user and is in progress or scheduled for all drives in the list.
Action:
No action required.
1745 Error Message
Error Message:
1745-Slot z Drive Array – Drive Erase Operation Completed…
…The following disk drive(s) have been erased and will remain offline until hot-replaced or re-enabled by the Array Configuration Utility:(followed by a list of drives)
Audible Beeps:
None
Possible Cause:
The drive erase operation was successfully completed and the drives are being held in an offline state to be sure that the drives remain blank until re-enabled by the user.
Action:

Replace each drive in the list or re-enable each drive in the list using one of the followingmethods:

  • Use the Array Configuration Utility (all drive types).
  • Perform hot-plug removal and reinstallation (hot-plug hard drives only).
1746 Error Message
Error Message:
1746-Slot z Drive Array – Unsupported Storage Connection Detected…
…SAS connection via expander is not supported on this controller model. Access to all storage has been disabled. Upgrade controller or detach the expander based storage connections.
Audible Beeps:
None
Possible Cause:
The controller or firmware version does not support the attached drive enclosure.
Action:
Upgrade the controller or detach the expander-based storage connections.
1747 Error Message
Error Message:
1747-Slot z Drive Array – Unsupported Array Configuration Detected…

…Followed by one of many possible reasons, including the following:

  • More logical drives are configured than this controller can support when the memory module is detached.
  • One or more logical drives are configured in positions that this controller does not support when the memory module is detached.
  • One or more logical drives are configured for RAID fault tolerance level(s) that are not supported when the memory module is detached.
  • Configuration information indicates one or more hard drives are located in drive bays that are inaccessible when the memory module is detached.
  • Capacity Expansion operations are pending but cannot continue because the Array Accelerator memorymodule has been detached.
  • Drive Erase operations are pending but cannot be completed because the Array Accelerator memory module has been detached.
  • ALL logical drives have been disabled. To avoid data loss, re-attach drives to original controller or upgradecontroller. To discard all data and create a new configuration, run the Array Configuration Utility.
Audible Beeps:
None
Possible Cause:

One of the following has occurred:

  • The Array Accelerator memory module was removed or is defective.
  • The drives were moved to a controller that does not have an Array Accelerator memory module attached.
Action:
Attach an Array Accelerator memory module to this controller, or move the drives back to the original controller. If Capacity Expansion operations were pending, be sure that the original Array Accelerator module is attached.
1748 Error Message
Error Message:
1748-Slot X Drive Array – Unsupported Array Accelerator Battery Attached…
…Please install battery pack(s) with the correct part number.
Audible Beeps:
None
Possible Cause:
The current battery pack is not supported on this Array Accelerator cache module.
Action:
Install only supported battery packs with the correct part number.
1753 Error Message
Error Message:
1753-Slot Z Drive Array – Array Controller Maximum Operating TemperatureExceeded During Previous Power Up
Audible Beeps:
None
Possible Cause:
Array Controller is overheating.
Action:
Be sure adequate system cooling and sufficient airflow across controller are available.
1754 Error Message #1
Error Message:
1754-Slot X Drive Array – RAID ADG configured but ADG is not supported on this controller model.
Audible Beeps:
None
Possible Cause:
RAID ADG configured by ADG is not supported on this controller model.
Action:
Replace the controller with a model that supports RAID ADG.
1754 Error Message #2
Error Message:
1754-Slot z Drive Array – One or more RAID levels are configured…
…but are not supported due to controller model or an inactive/missing license key. Please re-attach drives to original controller or enter license key.
Audible Beeps:
None
Possible Cause:
The controller model does not support the configuration on the drives or the license key is inactive or missing.
Action:
Re-attach drives to the original controller or enter a valid license key.
1757 Error Message
Error Message:
1757-Slot z Array Accelerator module Incompatible with this controller…
…Please replace Array Accelerator module.
Audible Beeps:
None
Possible Cause:
The current Array Controller Cache Accelerator is not supported.
Action:
Replace the Array Accelerator module with the correct model for this controller. If this occurs after upgrading to a larger module, update the controller firmware before attaching the new module.
1762 Error Message
Error Message:
1762-Slot X Drive Array – Controller Firmware Upgrade Needed
Audible Beeps:
None
Possible Cause:
Different firmware versions are running on the base controller and the expansion module controller.
Action:
Upgrade the firmware on both the SA6400 base controller and SA6400 expansion module controller to the same version.
1763 Error Message
Error Message:
1763-Array Accelerator Daughtercard is Detached; Please Reattach
Audible Beeps:
None
Possible Cause:
Array accelerator module is loose, missing, or defective.
Action:
  1. Reseat array accelerator module.
  2. If the problem persists, replace the array accelerator module.
1764 Error Message
Error Message:
1764-Slot X Drive Array – Capacity Expansion Process is Temporarily Disabled…(followed by one of the following):
…Expansion will resume when Array Accelerator has been reattached.
…Expansion will resume when Array Accelerator has been replaced.
…Expansion will resume when Array Accelerator RAM allocation is successful.
…Expansion will resume when Array Accelerator battery reaches full charge.
…Expansion will resume when automatic data recovery has been completed.
Audible Beeps:
None
Possible Cause:
The capacity expansion process has been temporarily disabled.
Action:
Follow the action that is displayed onscreen to resume the capacity expansion process.
1768 Error Message
Error Message:
1768-Slot X Drive Array – Resuming Logical Drive Expansion Process
Audible Beeps:
None
Possible Cause:
Power was lost while a logical expansion operation was performed. A controller reset or power cycle occurs while array expansion is in progress.
Action:
No action is required.
1769 Error Message
Error Message:
1769-Slot X Drive Array – Drive(s) Disabled Due to Failure During CapacityExpansion…
…Select F1 to continue with logical drives disabled.
…Select F2 to accept data loss and to re-enable logical drives.
Audible Beeps:
None
Possible Cause:

Data was lost while the array was expanded; therefore, the drives have been temporarilydisabled. Capacity expansion failed due to:

  • Array accelerator or hard drive failed or was removed; expansion progress data lost.
  • Expansion progress data could not be read from array accelerator.
  • Expansion aborted due to unrecoverable drive errors.
  • Expansion aborted due to array accelerator errors.
Action:
  • Press the F2 key to accept the data loss and re-enable the logical drives.
  • Restore data from backup.
  • Replace drive or array accelerator, as appropriate.
1770 Error Message
Error Message:
1770-Slot X Drive Array – SCSI Drive Firmware Update Recommended – …
..Please upgrade firmware on the following drive(s) using ROM Flash Components, Model XYZ (minimum version = ####)
Audible Beeps:
None
Possible Cause:
Drive firmware update needed.
Action:
The indicated drives are running firmware that is known to cause intermittent problems. Update all drives to the latest firmware version.
1774 Error Message
Error Message:
1774-Slot X Drive Array – Obsolete Data Found in Array Accelerator
Audible Beeps:
None
Possible Cause:
Drives were used on another controller and reconnected to the original controller while data was in the original controller cache. Data found in the array accelerator is older than data found on the drives and has been automatically discarded.
Action:
Check the file system to determine whether any data has been lost.
1775 Error Message #1
Error Message:
1775-Slot X Drive Array – ProLiant Storage System Not Responding SCSI Port Y:
…Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.
Audible Beeps:
None
Possible Cause:
Storage system problem detected. A SCSI enclosure seems to be connected to the specified SCSI bus, but no drives or SCSI backplane processor were detected on this bus.
Action:
  1. Power down the server.
  2. Check the external ProLiant power switch. External drives must all be powered up before the main system is.
  3. Be sure the cables are connected properly and securely.
  4. Update the storage device to the latest firmware version.
  5. If the problem persists, replace the cable, backplane, or Smart Array Controller.
1775 Error Message #2
Error Message:
1775-Slot X Drive Array – ProLiant Storage System Not Responding SCSI Port Y:
…Turn system and storage box power OFF and check cables. Drives in this box and connections beyond it will not be available until the cables are attached correctly.
Audible Beeps:
None
Possible Cause:
Storage system problem detected. A SCSI enclosure seems to be connected to the specified SCSI bus, but no drives or SCSI backplane processor were detected on this bus.
Action:
  1. Turn the server system and storage box power off.
  2. Be sure the cables are connected properly and securely.
For cabling configuration information, refer to the storage enclosure documentation.
1776 Error Message #1
Error Message:
1776-Slot X Drive Array – SCSI Bus Termination Error…
Internal and external drives cannot both be attached to the same SCSI port. SCSI port Y: Check cables
Audible Beeps:
None
Possible Cause:
External and internal connectors of the specified SCSI ports are connected to drives. The indicated SCSI bus is disabled until this problem is resolved.
Action:

The SCSI bus is not properly terminated when internal and external drives are connectedconcurrently to the same SCSI bus.Perform the following:

  1. Power down the server.
  2. Make sure the correct SCSI cables are being used for both internal and external drives and are terminated properly.
    NOTE: On some models of ProLiant servers, the internal / integrated SCSI controller does not support both internal and external drives on the same SCSI bus. See the server documentation for the supported storage configuration and cabling information.
  3. Be sure the cables to the specified port are connected properly and securely.
  4. Reconfigure the drives to different SCSI ports.
1776 Error Message #2
Error Message:
1776-Slot X Drive Array – Shared SAS Port Connection Conflict Detected – Ports 1I, 1E: Storage connections detected on both shared internal and external ports
…Controller selects internal port until connection is removed from one of the ports.
Audible Beeps:
None
Possible Cause:
Incorrect cabling to attached hard drives.
Action:
For cable configuration information, refer to the controller documentation.
1776 Error Message #3
Error Message:
1776-Drive Array Reports Improper SCSI Port 1 Cabling
Audible Beeps:
None
Possible Cause:
  • The integrated array enabler board failed.
  • The I/O board, drive backplane fan board, or drive backplane failed.
Action:
  1. Replace the integrated array enabler board.
  2. Update the integrated Smart Array option to the latest firmware version.
  3. Reboot the server after replacing each item:
    1. Drive backplane fan board
    2. Drive backplane
    3. System I/O board
CAUTION: Only authorized technicians trained by HP should attempt to remove the I/Oboard. If you believe the I/O board requires replacement, contact HP Technical Supportbefore proceeding.
1777 Error Message
Error Message:
1777-Slot X Drive Array – ProLiant Drive Storage Enclosure Problem Detected…(followed by one or more of the following):
SCSI Port Y: Cooling Fan Malfunction Detected
SCSI Port Y: Overheated Condition Detected
SCSI Port Y: Side-Panel must be Closed to Prevent Overheating
SCSI Port Y: Redundant Power Supply Malfunction Detected
SCSI Port Y: Wide SCSI Transfer Failed
SCSI Port Y: Interrupt Signal Inoperative
SCSI Port y: Unsupported ProLiant Storage System Detected
Audible Beeps:
None
Possible Cause:
Environment threshold was violated on the drive enclosure.
Action:
  • Check cooling fan operation by placing a hand over the fan.
  • Be sure the internal plenum cooling fan in tower servers or storage systems is operational.
  • If the fan is not operating, check for obstructions and check all internal connections.
  • Replace unit side panel if removed.
  • Check the LEDs. If the ProLiant Storage System power LED is amber instead of green, this indicates a redundant power supply failure.
  • If the message indicates to check SCSI cables:
    1. Compare the cabling against the diagrams in the HP Smart Array Controller User Guide.

    2. If the routing is correct, replace cables on the specified port until the POST error message is eliminated.

1778 Error Message
Error Message:
1778-Drive Array Resuming Automatic Data Recovery Process
Audible Beeps:
None
Possible Cause:
A controller reset or power cycle occurred while Automatic Data Recovery was in progress.
Action:
No action is required.
1779 Error Message
Error Message:
1779-Slot X Drive Array – Replacement drive(s) detected OR previously faileddrive(s) now operational:…
…Port Y: SCSI ID Z:Restore data from backup if replacement drive X has been installed.
Audible Beeps:
None
Possible Cause:
More drives failed (or were replaced) than the fault-tolerance level allows. Unable to rebuild array. If drives have not been replaced, this message indicates an intermittent drive failure.
Action:

Be sure the system is always powered up and down correctly:

  • When powering up the system, all external storage systems must be powered up before (or at the same time as) the server.
  • When powering down the system, the server must be powered down before powering down any external storage systems.
1783 Error Message
Error Message:
1783-Slot X Drive Array Controller Failure
Audible Beeps:
None
Possible Cause:
Array Controller has failed. If this message is displayed after Options ROMPaq is run, problems may have occurred while attempting to flash the ROM.
Action:
  1. Reseat the array accelerator module.
  2. Reseat the controller in the PCI slot.
  3. Update the controller to the latest firmware version.
  4. If the problem persists, replace the controller.
1784 Error Message
Error Message:
1784-Slot X Drive Array Drive Failure. The Following SCSI Drive(s) Should Be Replaced:
SCSI Port Y: SCSI ID Z
Audible Beeps:
None
Possible Cause:
Defective drive or SCSI cables detected.
Action:
  1. Be sure all cables are connected properly and securely.
  2. Be sure all drives are fully seated.
  3. Replace defective cables, drive X, or both.
1785 Error Message
Error Message:
1785-Slot X Drive Array Not Configured…(followed by one of the following):
…(1) Run Array Configuration Utility
…(2) No drives detected
…(3) Drive positions appear to have changed ? Run Drive Array Advanced Diagnostics if previous positions are unknown. Then turn system power OFF and move drives to their original positions.
…(4) Configuration information indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller.
…(5) Configuration information indicates drives were configured on a controller with a newer firmware version.
Audible Beeps:
None
Possible Cause:
Drive array configuration not detected.
Action:
  • Run ACU (Array Configuration Utility)
  • Power down the system and check SCSI cable connections to be sure the drives are connected properly.
  • Run ADU (Array Diagnostic Utility) if previous positions are unknown.
  • Then, turn thesystem power off and move the drives to their original positions.
  • To avoid data loss, update the controller firmware to the same or later version on the original controller.
1786 Error Message #1
Error Message:
1786-Disk 0 Software RAID Failure, Booting Disk 1
Audible Beeps:
None
Possible Cause:
Audible Beeps: NonePossible Cause: The operating system has marked the RAID 1 bootable partition on Disk 0 as bad or the hard drive has failed.
Action:

The system attempts to boot from Disk 1. Perform one of the following actions:

  • Replace the primary drive, if applicable, and re-mirror the data from the secondary drive.
  • Repair the logical drive. Refer to the operating system documentation.
1786 Error Message #2
Error Message:
1786-Slot 1 Drive Array Recovery Needed…
…The following SCSI drive(s) need Automatic Data Recovery: SCSI Port Y: SCSI ID Z
Select F1 to continue with recovery of data to drive.
Select F2 to continue without recovery of data to drive.
Audible Beeps:
None
Possible Cause:
A failed or replacement drive has not yet been rebuilt.
Action:

Perform one of the following actions:

  • Press the F1 key to continue with recovery of data to the drive. Data will be automatically restored to drive X when a failed drive has been replaced, or to the original drive if it is working again without errors.
  • Press the F2 key to continue without recovery of data to the drive. The failed drive will not be rebuilt and the system will continue to operate in a failed state of Interim Data Recovery Mode
  • Replace the failed drive and press the F1 key to rebuild the array. If the drive rebuild is not successful or is aborted because the system rebooted before the rebuild of the drive completed, another version of the 1786 POST error message will be displayed. Refer to the information in the next 1786 message on bootup.
1787 Error Message
Error Message:
1787-Drive Array Operating in Interim Recovery Mode……Physical drive replacement needed: Drive X
Audible Beeps:
None
Possible Cause:
Hard drive X failed or cable is loose or defective. Following a system restart, this message notes that drive X is defective and fault tolerance is being used.
Action:
  1. Be sure all cables are connected properly and securely.
  2. Test and replace defective cables.
  3. Replace drive X. (depending on the fault-tolerance level, all data may be lost if another drive fails).
1788 Error Message
Error Message:
1788-Slot X Drive Array Reports Incorrect Drive Replacement… (followed by one of the following):
…The following SCSI drive(s) should have been replaced: SCSI Port Y: SCSI ID Z.
…The following SCSI drive(s) were incorrectly replaced: SCSI Port y: SCSI ID z.
Select F1 to continue ? drive array will remain disabled.
Select F2 to reset configuration ? all data will be lost.
Audible Beeps:
None
Possible Cause:
  • Replacement drives may have been installed in the wrong drive bays.
  • A bad power cable connection to the drive, noise on the data cable, or defective SCSI cable exists.
Action:
  • If replacement drives are installed in the wrong bays, properly reinstall the drives as indicated and:

    Press the F1 key to restart the server with the drive array disabled.

    Press the F2 key to use the drives as configured and lose all the data on them.

  • If a bad power cable connection exists:

    a. Repair the connection and press the F2 key

    b. If the problem persists, run ADU (Array Diagnostic Utility) to resolve.

  • Be sure the cable is routed properly. See the server User Guide or Maintenance and Service Guide for cabling information.
1789 Error Message
Error Message:
1789-Slot X Drive Array SCSI Drive(s) Not Responding…
…Check cables or replace the following SCSI drives: SCSI Port Y: SCSI ID Z
Select F1 to continue ? drive array will remain disabled.
Select F2 to failed drives that are not responding ? Interim Recovery Mode will be enabled if configured for fault tolerance.
Audible Beeps:
None
Possible Cause:
Drives that were working when the system was last used are now missing or are not starting up. A possible drive problem or loose SCSI cable exists.
Action:
  1. Power down the system.
  2. Be sure all cables are properly connected.
  3. Be sure all drives are fully seated.
  4. Power cycle any external SCSI enclosures while the system is off.
  5. Power up the server to see if the problem still exists.
  6. If configured for fault-tolerant operation and the RAID level can sustain failure of all indicated drives:
    1. Press the F2 key to fail the drives that are not responding
    2. Replace the failed drives.
  7. Press the F1 key to start the system with all logical drives on the controller disabled.

NOTE: Be sure the system is always powered up and down correctly.

  • When powering up the system, all external storage systems must be powered up before the server.
  • When powering down the system, the server must be powered down before external storage systems.
1792 Error Message
Error Message:
1792-Drive Array Reports Valid Data Found in Array Accelerator…
…Data will automatically be written to drive array.
Audible Beeps:
None
Possible Cause:
Audible Beeps: NonePossible Cause:
Power was interrupted while data was in the array accelerator memory. Power was then restored within several days, and the data in the array accelerator was flushed to the drive array.
Action:
No action is required. No data has been lost. Perform orderly system shutdowns to avoid leaving data in the array accelerator.
1793 Error Message
Error Message:
1793-Drive Array – Array Accelerator Battery Depleted – Data Lost. (Error message1794 also displays.)
Audible Beeps:
None
Possible Cause:
Power was interrupted while data was in the array accelerator memory, or the array accelerator batteries failed. Data in array accelerator has been lost.
Action:
  1. Verify the integrity of the data stored on the drive. Power was not restored within enough time to save the data.
  2. Perform orderly system shutdowns to avoid leaving data in the array accelerator.
1794 Error Message
Error Message:
1794-Drive Array – Array Accelerator Battery Charge Low…
…Array Accelerator is temporarily disabled.Array Accelerator will be re-enabled when battery reaches full charge.
Audible Beeps:
None
Possible Cause:
The battery charge is below 75 percent. Posted writes are disabled.
Action:
Replace the array accelerator board if the batteries do not recharge within 36 powered-on hours.
1795 Error Message
Error Message:
1795-Drive Array – Array Accelerator Configuration Error…
…Data does not correspond to this drive array. Array Accelerator is temporarily disabled.
Audible Beeps:
None
Possible Cause:
Power was interrupted while data was in the array accelerator memory, or the data stored in the array accelerator does not correspond to this drive array.
Action:
Match the array accelerator to the correct drive array, or run ACU (Array Configuration Utility) to clear the data in the array accelerator.
1796 Error Message
Error Message:
1796-Drive Array – Array Accelerator Not Responding…
…Array Accelerator is temporarily disabled.
Audible Beeps:
None
Possible Cause:
Array accelerator is defective or is missing. Depending on the array controller model, the cache may be disabled or the controller might not be usable until this problem is corrected.
Action:
  1. Reseat the array accelerator daughter board if the connector is loose.
  2. If the problem persists, replace the accelerator daughter board.
1797 Error Message
Error Message:
1797-Drive Array – Array Accelerator Read Error Occurred…
…Data in Array Accelerator has been lost.Array Accelerator is disabled.
Audible Beeps:
None
Possible Cause:
Audible Beeps: NonePossible Cause: Hard parity error detected while reading data from posted-writes memory.
Action:
Replace the array accelerator daughter board.
1798 Error Message
Error Message:
1798-Drive Array – Array Accelerator Self-Test Error Occurred…
…Array Accelerator is disabled.
Audible Beeps:
None
Possible Cause:
Array accelerator failed self-test. Depending on the array controller model, the cache may be disabled or the controller might not be usable until this problem is corrected.
Action:
Replace the array accelerator daughter board.
1799 Error Message
Error Message:
1799-Drive Array – Drive(s) Disabled Due to Array Accelerator Data Loss…
…Select ?F1? to continue with logical drives disabled.
…Select ?F2? to accept data loss and to re-enable logical drives.
Audible Beeps:
None
Possible Cause:
One or more logical drives failed due to loss of data in posted-writes memory.
Action:
  • Press the F1 key to continue with the logical drives disabled.
  • Press the F2 key to accept data loss and re-enable logical drives. After pressing the F2 key, check integrity of the file system and restore lost data from backup.

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